In line with the Distance Selling Regulations you have a 14 day cooling off period after receiving your order. The customer must contact Geocachekit in the first instance to arrange the return of the items. This can be done via our contact us page. When returning an item these conditions must be met:
Let us know BEFORE you send the item back
Items must be in an as new condition, unopened and unused with all tags still attached otherwise we reserve the right to recover costs up to the contract price by deducting it from the amount reimbursed.
The item must be sent back using the same delivery method as it was dispatched.
A full refund will be paid within 30 days, normally after we have received the returned goods. The original delivery charge will be refunded but the buyer must cover the costs of sending the item back if the items are no longer wanted. Orders are checked before being dispatched and are packaged well to avoid damage during transit, however, if your order is damaged or faulty when you receive it please notify us within 48 hours, after this time we will cannot accept responsibility.
Faulty, damaged or incorrect goods
In the unlikely event that you should receive an item which is faulty or damaged, or if you’ve been sent an incorrect item in our error, you have 48 hours from reciving the order to inform us about the error. Please contact us as soon as possible using our contact page before returning the item. We’ll refund or exchange, as you prefer, to the value of the returned item(s), including your original postage costs.
Sending goods back
When returning items to us, we strongly recommend that you choose a postal service which provides a tracking facility and adequate compensation to cover the value of the returned item(s) as we're unable to give refunds or exchanges for returns that don’t reach us. Similarly, we can't reimburse for returns which have been damaged during their journey back to us, if the damage is clearly due to the item being inadequately or inappropriately re-packaged when returning it to us.